Bachelor of Science in IT Service Management

Course of studies for IT service managers

You will learn the following in the 6 semester Bachelor program:

• To identify and to assess technological innovations in the field of IT services,
• To control outsourcing/ sourcing processes of IT services,
• Deal with standards in the field of IT services (ITIL, COBIT, MOF, and other things),
• To influence the design of IT service contracts and IT service level agreements,
• To manage the information management, the ongoing operation and the efficiency of IT infrastructure services information
  

This study offers you very good career opportunities in Information Systems and in the following positions:

• IT Services Expert,
• Project Manager IT Services,
• IT Consultant IT Service Management,
• Experts in call center and user help desk
  

Challenges of IT service management

Throughout the life of a product, in the industrial and service industry, there is a constant exchange of information between suppliers, contractors and customers.

Company data exchange processes, such as the concepts of "Supply Chain Management" or "Efficient Consumer Response" which underlie and direct transaction options that are used by customers in e-business and e-government, place high demands on the availability and performance of the used IT systems and require the implementation of a customer oriented IT infrastructure.

The provision of IT services and application systems for the implementation of customer management requires appropriate IT infrastructure. Those requirements have been met by including the design of appropriate IT architecture. Also the possibilities of outsourcing respectively extending the service providings.

Depending on the underlying concept of service options, opportunities must be created for both an inbound (actively triggered by the customer) or outbound (actively triggered by the company) communication strategy.

There are high protection requirements regarding data privacy and data security of the various interaction and communication in the information processed media. A special role in the IT Service Management has been the copyright and marketing rights for digital media.

Entry requirements:

You are qualified to study if you have one of the following statements: general qualification for university entrance, advanced technical college entrance qualification, specific baccalaureate, the successful completion of the master craftsman diploma, the successful completion of a learning state certified technician or state certified of business administration.

There are no admission restrictions for the study in IT Service Management.